How to Remove Caller Tune on MTN Nigeria

If you’ve ever called someone and heard music or a voice instead of the usual ringing tone, you’ve experienced a caller tune, also known as a ringback tone (RBT). It’s a fun way to personalize how your callers hear you before you pick up. But sometimes, that fun turns into frustration, especially if you didn’t subscribe to it knowingly or if you’re tired of paying for it every month.

If you’re an MTN Nigeria user and you want to remove your caller tune, this guide walks you through every possible way to get it done, whether via SMS, USSD, the MTN app, or customer care.

Let’s get right to it.

Why You Might Want to Remove Your MTN Caller Tune

Before we dive into the how-to, here are common reasons people want to unsubscribe from caller tunes:

• Unwanted deductions: MTN charges ₦50 to ₦100 monthly (sometimes weekly) for caller tunes.
• Auto-renewals: You might not realize the tune is still active until it auto-renews.
• No longer relevant: Maybe the tune doesn’t reflect your mood or image anymore.
• You didn’t subscribe to it: This happens more often than it should—accidental or third-party subscriptions.
• Silence is golden: Some people just prefer the classic ringing sound.

Whatever your reason, you have full rights to opt out. Here’s how to do it easily.

Method 1: Unsubscribe via SMS (The Easiest Way)

This is the simplest and most effective method.

Steps:

• Open your SMS app.
• Type CANCEL in a new message.
• Send it to 7728.

You should receive a confirmation message saying your caller tune service has been deactivated.

Cost: Free
Time: Immediate
Works with: All types of phones

Method 2: Use USSD Code

Prefer not to text? You can use MTN’s quick USSD menu.

Steps:

1. Dial *123# on your MTN line.
2. Select “Callertunez” (usually option 5, but this can vary).
3. Look for the option to Manage or Deactivate your caller tune.
4. Follow the prompts to cancel it.

If that feels too long, try this direct code:

• Dial 123512#

This should cancel all active caller tunes.

Cost: Free
Device: Works on all phones, even without internet access

Method 3: MTN Mobile App

If you’ve got the MyMTN App, this is another way to remove caller tunes—especially if you like visual controls.

Steps:

1. Open the MyMTN app (download from Google Play or the App Store if you don’t have it).
2. Log in with your MTN number.
3. Navigate to the VAS (Value Added Services) section.
4. Select Callertunez or Manage Subscriptions.
5. Deactivate any active caller tunes.

Cost: Free
Ideal for: Smartphone users who want more control

Method 4: Call MTN Customer Care

When all else fails or you just prefer talking to a human:

Steps:

1. Dial 180 from your MTN line.
2. Follow the voice prompts to speak to a customer care agent.
3. Request to remove your caller tune service.
4. They will ask you for verification (usually your name or last recharge amount) and remove it for you.

Cost: Free
Useful for: Issues with stubborn or unknown subscriptions

Method 5: Remove Specific Tunes (If You Have Multiple)

MTN allows users to subscribe to multiple caller tunes. If you want to cancel only one, not all:

Steps:

Send DEL [Tune Code] to 7728
(e.g., DEL 123456)

You can find the Tune Code in the confirmation message you received when you first subscribed or by texting LIST to 7728 to get all your active tune codes.

Then remove only the ones you don’t want.

How to Stop Auto-Renewals (Optional But Important)

Sometimes even after removing a tune, the subscription auto-renews or comes back with a different tune. To stop this completely:

Send STOP to 7728

OR Dial 123512#

This cancels all tune-related services and prevents future auto-renewals—unless you opt-in again.

How to Confirm That Your Caller Tune is Gone

To make sure it’s really gone:

1. Dial your MTN number from another line.
   If you hear the standard ringing tone, your caller tune is removed.
2. Or, send LIST to 7728 to check if there are any active caller tunes. If you get a message saying “No active tunes,” you’re all clear.

Bonus Tip: How to Avoid Accidental Caller Tune Subscriptions in the Future

• Avoid clicking random pop-ups when browsing on your phone.
• Don’t respond to suspicious promo messages offering free tunes.
• Use the MTN app to manage and monitor all active services.
• You can also activate DND (Do Not Disturb) by texting STOP to 2442. This helps block unsolicited third-party services.

Final Thoughts

Caller tunes can be fun, but they’re also one of those things you might forget about until you see a deduction on your airtime. Whether you subscribed knowingly or not, removing it from your MTN line is easy and free.

1. The fastest way? Text CANCEL to 7728.
2. Prefer visuals? Use the MyMTN app.
3. Want human help? Call 180.

Whichever route you take, you’re in control.

Have you had issues with caller tunes that wouldn’t go away? Drop a comment and share your experience—someone else might be facing the same problem.